This Privacy Policy describes how Montrel ("we", "us", or "our") collects, uses, and shares information about you when you visit our website, make a purchase, or otherwise interact with us.

By using our website or placing an order, you acknowledge that you have read and understood this policy. We encourage you to review it periodically, as it may be updated from time to time.

Information We Collect

We collect personal information that you provide directly to us, as well as data gathered automatically through your use of our website. This includes:

  • Contact and account information — your name, email address, telephone number, and billing or shipping address, provided at the time of purchase or account creation
  • Order and transaction data — details of purchases made, payment method type (we do not store full card details), and order history
  • Communications — messages you send us via email or contact forms
  • Device and usage data — IP address, browser type, pages visited, time spent on site, and referring URLs, collected automatically via cookies and similar technologies
  • Marketing preferences — your opt-in or opt-out status for email communications

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders, and to communicate with you regarding your purchases
  • To send transactional emails, including order confirmations, dispatch notifications, and tracking information
  • To send marketing communications where you have opted in to receive them
  • To improve and personalise your experience on our website
  • To analyse site performance and customer behaviour in aggregate
  • To detect, investigate, and prevent fraudulent transactions or other illegal activity
  • To comply with our legal obligations

Third-Party Services

In operating our business, we engage a number of trusted third-party service providers who may access your personal data solely to perform services on our behalf. These include:

  • Shopify — our e-commerce platform, which processes and stores order and customer data on our behalf. Shopify's privacy practices are governed by their own Privacy Policy, available at shopify.com.
  • Google Analytics — used to analyse website traffic and usage patterns. Data collected is aggregated and anonymised. You may opt out of Google Analytics tracking via Google's opt-out browser add-on.
  • Meta Pixel — used to measure the effectiveness of our advertising on Facebook and Instagram, and to serve relevant ads to users who have visited our site. Data is processed in accordance with Meta's Data Policy.
  • Klaviyo — our email marketing platform, used to send newsletters and promotional communications to customers who have opted in. Klaviyo stores your email address and engagement data on our behalf.

We do not sell your personal information to any third party. Data shared with the above providers is strictly limited to what is necessary for them to perform their services.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data. Cookies may be set by Montrel directly or by our third-party partners, including Google and Meta.

You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Email Marketing

We send marketing emails only to customers who have explicitly opted in to receive them. Each communication includes a clearly visible unsubscribe link. You may withdraw your consent at any time by clicking unsubscribe or by contacting us directly at info@montrelframes.com.

Unsubscribing from marketing emails will not affect transactional communications related to your orders.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order records are typically retained for a minimum of seven years in accordance with standard accounting and legal requirements. Marketing data is held until you withdraw consent or request deletion.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of any inaccurate personal data
  • Withdraw consent to the use of your personal data for direct marketing purposes

To exercise any of these rights, please contact us at info@montrelframes.com. We will respond to all legitimate requests within a reasonable timeframe.

Data Security

We take the security of your personal data seriously. All transactions on our website are encrypted via SSL. Access to customer data is restricted to authorised personnel only, and our third-party providers are held to equivalent standards of data protection.

Whilst we take all reasonable precautions, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security and encourage you to take care when sharing personal information online.

International Transfers

As we operate with third-party service providers based in various jurisdictions, your data may be transferred to and processed in countries outside of your own. In such cases, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with a revised effective date. Your continued use of our website following such changes constitutes your acceptance of the updated policy.

Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us at info@montrelframes.com.